Bengaluru’s Kempegowda International Airport has been voted the best regional airport in the whole of Central Asia for the third time in as many as four years by customers.
The World Airport Awards – SKYTRAX – are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the six-month survey period. Before the winner is decided, at least 550 airports go under scrutiny for assessing customer service and facilities including check-ins, arrivals, transfers, shopping, eateries, security and immigration through the departure gate.
Since no airport control or unit has any influence on the awards and survey, the results are identified as excellent standards for the world airport industry.
The MD and CEO of Bengaluru International Airport Ltd (BIAL), Hari K Marar, has termed the achievement “remarkable” considering the airport is just 11 years old.
“For an 11-year-old airport to be named the best regional airport in India & Central Asia for the third time is a remarkable achievement for Kempegowda International Airport, Bengaluru. This award reaffirms our commitment to provide a world-class experience for our travellers at Bengaluru Airport with a slew of pioneering technology and sustainability initiatives.
It is truly a fabulous reward for an extraordinary effort and commitment of the entire airport community that drives our Airport’s success,” he added.
In the previous SKYTRAX Awards, the Bengaluru airport was adjudged the best airport in India in 2011 and the second-best airport in India in 2012.